Account deletion — Fresh Express

In the app itself

The quickest way is the app: Profile → Delete account (at the bottom of the page, under "Log out"). Once you confirm, the account is closed at once and signed out on every device.

If you have an active order it has to be delivered or cancelled first. A courier account with cash not yet handed over, or a delivery not yet finished, settles those first.

Sending the request without the app

Write to yarashev.work@gmail.com with the subject "Account deletion" and give the phone number the account is registered to. The same request can be left by calling +998 94 351 19 10.

Only the account holder can make the request. We therefore send a one-time confirmation code to that phone number — deletion starts once you confirm it.

How long it takes

The account is closed together with the request, and the personal data is erased for good 30 days later. If you sign in again with the same phone number within those 30 days, the request is cancelled and the account is restored. After 30 days it cannot be restored; that number can only open a new account.

What is deleted

first and last name, date of birth, gender and profile photo;
saved delivery addresses and their coordinates;
basket, favourites and viewed-product history;
voice order recordings, transcripts and AI chat history;
the push notification token and notification settings;
your chat with the support operator;
the reviews you left.

What is kept

Order and payment records — for the period required by accounting and tax law. Your name, phone number, address, coordinates and note are removed from those records; the order number, date, amount, contents and region (province, district) remain.
Unspent cashback — cancelled along with the account and not restored.

After 30 days deletion cannot be undone. If you need your order history, export it from the app before sending the request.

Deleting only part of the data

Without deleting the whole account you can edit your name, date of birth and addresses under "Profile", remove saved addresses and favourites, and withdraw the microphone, location and notification permissions in your phone settings.